Internet / Networking
Troubleshooting Home WiFi / Internet (Before You Call Your IT Manager!)
- Get everyone in your family to pause their Internet activity.
- Use a good speed test to test your connections. Ideally this is going to first be done via a wired connection directly into your modem or network switch. However, if this is not possible (or easy), then run the test from your cell phone/tablet/laptop while being as close to your WiFi antenna as possible. I like to use fast.com, as it is simple and accurate and doesn’t require me to download an app to my mobile device like many others.
- Once the initial test has finished, be sure to click “show more info” and allow the second half of the test to run. Run this test a few times, and as long as you don't see wildly different results, take a screenshot and save it or or record these numbers as your baseline.
- Now, take your device to the area where your Zoom call, VPN or whatever application has given you problems. Repeat step 1, and record your results.
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