Lightyear Launches the First Agentic Platform for Enterprise Telecom

Telecom still puts too much of the burden on the customer. Network teams are left to identify the right carriers, manage RFPs, track installs, and catch issues before timelines slip.

Lightyear has already brought the telecom lifecycle into one connected platform. Now, we’re taking the next step: moving Lightyear from software that helps you manage your telecom to a platform that truly does the work for you.

Today, we’re launching Lightyear Dispatch and our first two AI agents, the Quoting Agent and Implementation Agent, giving teams faster access to their telecom data while automating more of the work behind sourcing and implementation.

Dispatch lets teams ask questions, analyze telecom data, and navigate Lightyear using natural language. The Quoting and Implementation Agents go further, taking on sourcing and implementation tasks to help teams get more qualified bids faster and catch install risks earlier.

And this is just the beginning. Dispatch and our first agents lay the foundation for a Lightyear  platform that can increasingly understand what needs to happen across your telecom environment and take action to move it forward. Over time, customers will be able to use Dispatch to initiate and coordinate workflows across the platform, while we expand the scope of our existing agents and introduce new ones across the telecom lifecycle, including renewals, MACDs, invoice disputes, and expense management.

Ask Dispatch Anything

Dispatch works across the services, locations, contracts, costs, quotes, installs, and invoices in Lightyear, giving teams a faster, more flexible way to find answers and analyze their telecom environment.

Teams can ask questions such as:

• Which services are renewing in the next nine months?

• Where are we paying above-market rates?

• Which locations are missing backup connectivity?

• How much are we spending with AT&T?

Dispatch can turn those answers into custom tables, charts, and reports that can be saved, shared, or scheduled.

In early use, customers built custom inventory and spend reports in a median of one minute and two prompts, turning questions and reporting tasks that once required digging through records or building spreadsheets into work that can be completed in minutes.

Today, Dispatch is focused on questions, analysis, reporting, and navigation. Over time, it will become the orchestration layer across Lightyear, giving customers one natural-language interface to initiate and coordinate workflows across the telecom lifecycle.

Get Competitive Bids, Faster

The Quoting Agent combines each customer’s technical requirements, vendor preferences, and procurement rules with Lightyear’s proprietary pricing, serviceability, and network intelligence to identify the best-fit carriers for each request.

Behind those decisions are more than 2 million quotes across 1,200+ carriers and sourcing workflows refined over years by Lightyear’s telecom experts. Together, they give the agent the context to assess service availability, technical fit, and expected pricing.

From there, it takes the request out for quote, follows up with carriers, and normalizes incoming bids. Customers get carrier-by-carrier visibility throughout the process, with quotes populating in Lightyear as they come in.

The result is 30–50% faster quote delivery and 15–25% more qualified bids, with less manual carrier coordination for customers.

Catch Install Risks Earlier

The Implementation Agent continuously reviews communications and platform data across active installs to identify risks before they put target dates in jeopardy.

It looks for missed milestones, stalled progress, and signals in carrier updates, then applies Lightyear’s implementation and escalation framework to determine when to intervene.

When an issue requires escalation, the Lightyear team uses proprietary escalation paths to reach the right contacts quickly and drive the best possible resolution.

That earlier visibility and intervention is reducing installation timelines by 5–10 days.

Telecom’s System of Action

The launch of Dispatch and our first agents marks a broader shift in what enterprise telecom software can do.

Systems of record tell you what is happening across your network. Lightyear is building toward a system that can also understand what needs to happen next and take action to move it forward.

That combination is the foundation of what Lightyear calls Telecom’s System of Action: software, agents, and proprietary telecom data working together to help get the work done.

Security and Control

Lightyear AI operates within the same security and permissions framework as the rest of the platform. Customer data stays within Lightyear’s private AWS environment, is not shared with third-party model providers, and is never used to train their models.

Dispatch respects existing user permissions. Agents operate within customer-defined requirements and rules, with designated actions pausing for human approval before execution.

See It in Action

Dispatch is available today to all Lightyear customers. The Quoting and Implementation Agents are now working in the background on new procurement and implementation requests managed through Lightyear.

Join us on Tuesday, September 1 at 11 AM PT / 2 PM ET for a live demo of Dispatch and our first AI agents. Register now →

Or book a demo with the Lightyear team →